At Discount Guns and Ammo Gun Range, we are committed to customer satisfaction and stand behind the quality of our products and services. This Returns Policy outlines our procedures for returns, exchanges, and refunds in compliance with federal firearms laws and international shipping regulations.

Important Legal Notice

All returns must comply with federal, state, and local firearms laws. Returns of firearms must be processed through a Federal Firearms License (FFL) dealer and are subject to ATF regulations.

Firearms Returns

Return Eligibility

• Timeframe: 30 days from purchase date
• Condition: Firearms must be in original, unfired condition
• Documentation: Original purchase receipt and all paperwork required
• Inspection: Subject to inspection by our certified staff
• Background Check: Original purchaser must pass background check verification

Non-Returnable Firearms

• Used/Fired Firearms: Any firearm that has been discharged
• Modified Firearms: Firearms that have been altered or customized
• Damaged Firearms: Firearms damaged by customer negligence
• Special Orders: Custom firearms or special-order items
• Laser Engraved: Firearms with custom laser engraving

Return Process for Firearms

1. Contact Us: Call our store to initiate return process
2. Return Authorization: Obtain Return Merchandise Authorization (RMA) number
3. FFL Transfer: Return must be processed through licensed FFL dealer
4. Inspection: Firearm undergoes thorough inspection upon receipt
5. Refund Processing: Refund issued after successful inspection and compliance verification

Ammunition Returns

Return Eligibility

• Timeframe: 15 days from purchase date
• Condition: Ammunition must be in original, unopened packaging
• Restrictions: No returns on opened boxes or loose ammunition
• Bulk Orders: Special conditions apply to bulk ammunition orders

Non-Returnable Ammunition

• Opened Packages: Any ammunition removed from original packaging
• Custom Loads: Specialized ammunition from our San Antonio partner facility
• Reloaded Ammunition: Any remanufactured or reloaded cartridges
• Damaged Ammunition: Ammunition damaged in shipping or handling
• International Orders: Ammunition shipped to Canada, UK, or France

Ammunition Return Process

1. Contact Customer Service: Email or call within 15-day window
2. Return Authorization: Obtain RMA number and return instructions
3. Secure Packaging: Use original packaging and proper shipping materials
4. Hazmat Compliance: Follow all shipping regulations for ammunition
5. Inspection and Refund: Refund processed after inspection

Accessories and Equipment Returns

General Return Policy

• Timeframe: 30 days from purchase date
• Condition: Items must be in original condition with all packaging
• Accessories: Scopes, cases, cleaning supplies, and other accessories
• Equipment: Range equipment and shooting accessories

Return Process

1. Initiate Return: Contact customer service for RMA number
2. Package Items: Use original packaging when possible
3. Return Shipping: Customer responsible for return shipping costs
4. Inspection: Items inspected upon receipt
5. Refund: Processed within 5-7 business days after inspection

Services Returns and Refunds

Range Services

• Range Time: No refunds for unused range time
• Training Programs: Refunds available with 48-hour notice
• Seminars/Webinars: Refunds available up to 24 hours before event
• Private Instruction: Cancellation policy applies

Custom Services

• Laser Engraving: No returns on completed custom work
• Knife Sharpening: Satisfaction guaranteed or service fee refunded
• Custom Load Ammunition: No returns on completed custom loads

International Returns

Canada, United Kingdom, and France

• Export Restrictions: All returns subject to import/export regulations
• Customs Duties: Customer responsible for all customs fees and duties
• Shipping Costs: Customer bears all return shipping expenses
• Processing Time: Extended processing time due to international compliance
• Restricted Items: Some items cannot be returned internationally

Return Authorization Required

All international returns must receive prior authorization and comply with:

• Export Control Laws: US Department of Commerce regulations
• Import Regulations: Destination country requirements
• Customs Documentation: Proper declarations and paperwork

Refund Information

Refund Methods

• Original Payment Method: Refunds issued to original payment method
• Credit Cards: 3-5 business days processing time
• Store Credit: Available for defective items or special circumstances
• Cash Refunds: Available for cash purchases with receipt

Refund Amounts

• Full Refund: Items returned in original condition within timeframe
• Partial Refund: Items with minor defects or missing packaging
• Restocking Fee: 15% restocking fee may apply to special orders
• Shipping Costs: Original shipping costs are non-refundable

Defective Products

Manufacturer Defects

• Warranty Coverage: Items covered under manufacturer warranty
• Replacement Process: Direct replacement when possible
• Repair Services: Coordination with manufacturer for repairs
• Extended Timeframe: Defect returns accepted beyond standard return period

Our Guarantee

• Quality Assurance: All products personally handled by our staff
• Satisfaction Guarantee: We stand behind our products and services
• Expert Support: Our knowledgeable staff available for assistance

Exchanges

Like-for-Like Exchanges

• Same Product: Exchange for identical item
• Different Size/Color: Subject to availability
• Upgraded Models: Price difference must be paid
• Processing Time: 3-5 business days for exchange processing

Return Shipping

Domestic Shipping

• Customer Responsibility: Customer pays return shipping costs
• Recommended Carriers: UPS, FedEx, or USPS with tracking
• Insurance Required: Recommend insurance for high-value items
• Packaging Requirements: Secure packaging to prevent damage

International Shipping

• Customs Compliance: All international returns subject to customs
• Restricted Items: Some items cannot be returned internationally
• Extended Processing: Allow additional time for international returns

Exceptions and Special Circumstances

Non-Returnable Items

• Gift Cards: No returns or exchanges on gift cards
• Digital Products: Downloads and digital content
• Perishable Items: Items with expiration dates
• Personalized Items: Custom engraved or personalized products

Special Situations

• Damaged in Transit: Report damage within 48 hours of delivery
• Wrong Item Sent: We will arrange return shipping and replacement
• Holiday Returns: Extended return periods during holiday seasons
• Bulk Orders: Special return conditions for bulk purchases

Contact Information

Customer Service

Email: support@discountsgunsandammo.com
Hours: Working days (8am – 4pm), Weekends (12pm – 3pm)

Utah Gun Range Location

Address:   35 E 3300 S, South Salt Lake, UT 84115

Important Reminders

1. Always obtain RMA number before returning items
2. Keep all original packaging and documentation
3. Comply with all applicable firearms laws
4. International customers must verify return eligibility
5. Contact customer service with any questions

Note: This returns policy is subject to change without notice. Current policy terms apply to all returns. For questions about specific items or situations, please contact our customer service team.

Legal Disclaimer: All firearm returns must comply with federal, state, and local laws. Discount Guns and Ammo Gun Range reserves the right to refuse returns that do not meet legal requirements or policy conditions.